Security Center
We hold ourselves to the same security standards we recommend to you. Here's exactly how we protect your devices, accounts, and data on every support session.
How We Keep You Safe
256-Bit Encrypted Sessions
Every remote support session runs over an encrypted connection, and you can watch everything a technician does on your screen in real time.
Background-Checked Technicians
Every technician on our team passes a criminal background check and identity verification before they're dispatched to a home or office.
Least-Privilege Access
You grant access for each session individually — we never retain standing access to your devices or accounts without your explicit consent.
Full Session Audit Logs
Every remote session, file transfer, and configuration change is logged, giving you a clear record of exactly what was done and when.
Confidentiality by Default
Every technician and staff member signs a confidentiality agreement covering any data or information encountered during a service call.
24/7 Incident Response
Suspect a compromise? Our security response line is staffed around the clock for active incidents affecting managed IT customers.
Found a security issue?
If you believe you've discovered a vulnerability in our website or systems, we want to hear from you. We investigate every report and will respond within two business days.
What to include in a report
- check_circle A description of the issue and where it occurs
- check_circle Steps to reproduce the behavior
- check_circle Any relevant screenshots or logs
- check_circle Your contact information for follow-up