Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you request support, fill out a contact form, or call our help desk:

• Contact details: name, email address, phone number, and service address.
• Account and billing information for managed service and support plan customers.
• Device and diagnostic information shared with technicians during remote or onsite support sessions.
• Communications, including support tickets, chat transcripts, and call notes.

2. How We Use Information

We use the information we collect to:

• Provide, maintain, and improve our remote and onsite support services.
• Schedule appointments, send service confirmations, and follow up on open tickets.
• Process payments for support plans and one-time service calls.
• Communicate with you about your account, including security alerts and support updates.
• Comply with legal obligations and enforce our Terms of Service.

3. Sharing & Disclosure

We do not sell your personal information. We may share information with trusted service providers who help us operate our business (such as payment processors and scheduling software), when required by law, or with your consent. Any dispatched technician or contractor is bound by confidentiality obligations regarding data encountered during service calls.

4. Data Security

We use industry-standard safeguards, including encrypted remote-access connections and restricted internal access controls, to protect the information we hold. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights & Choices

Depending on your location, you may have the right to access, correct, or delete your personal information, or to object to certain processing. To exercise these rights, contact us using the details below.

6. Cookies

Our website uses cookies to remember your preferences and understand how visitors use our site. You can manage your cookie preferences at any time on our Cookie Settings page.

7. Children's Privacy

Our services are intended for adults and businesses. We do not knowingly collect personal information from children under 13.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated effective date.